60 minutes. That’s how long it took one SDR to research, score, and write an email for a single lead. Multiply that by dozens of leads a week, and it’s clear to see the scope of the challenge our sales team faced. Despite the skill and effort of our SDRs, the process was too manual, […]

Staying relevant in an industry that is as competitive as AI and Machine Learning is always a challenge, and we know that firsthand here at SmartCat.

Problem As the client scaled globally, their support team faced an exponential rise in customer tickets – especially during off-hours. Customers expected immediate answers, but the support queue grew longer, response times slowed down, and inconsistencies in replies became frequent. Even though the company had a rich internal knowledge base, it remained underutilized – agents […]