Delighting Your Customers and Empowering Your Support TeamsIn today’s fast-paced digital world, customers expect instant, accurate, and personalized support. Traditional customer service models are struggling to keep up, leading to long wait times, inconsistent responses, and rising operational costs. SmartCat’s Agentic AI addresses these challenges by embedding intelligent, modular agents into your support ecosystem. These […]

When a company with nearly 50 years of maritime expertise decides to build its first software product, the stakes are high and the path is unclear. Our client, a global provider of marine electronics and navigation solutions, had deep domain knowledge but no previous experience in digital product development. They knew the industry needed a […]

Problem As the client scaled globally, their support team faced an exponential rise in customer tickets – especially during off-hours. Customers expected immediate answers, but the support queue grew longer, response times slowed down, and inconsistencies in replies became frequent. Even though the company had a rich internal knowledge base, it remained underutilized – agents […]