A machine breaks down on a construction site. A dealer fixes it. A warranty claim is submitted. That part is simple. In reality, it’s a few extra minutes per claim. A few more emails back and forth. Another spreadsheet open on someone’s second screen. None of it feels urgent, until the volume grows and the […]

Churn prediction model for business customers that identified potential churners with higher precision than the client’s existing model, achieving a 15-20% improvement in accuracy.

The existing approach relied on a static Excel workbook that was limited in flexibility, accessibility, and scalability.