A machine breaks down on a construction site. A dealer fixes it. A warranty claim is submitted. That part is simple. In reality, it’s a few extra minutes per claim. A few more emails back and forth. Another spreadsheet open on someone’s second screen. None of it feels urgent, until the volume grows and the […]

The existing approach relied on a static Excel workbook that was limited in flexibility, accessibility, and scalability.

Improving data collection, storage, and reporting using tools like Segment, BigQuery, and Looker, allowing for comprehensive and advanced insights for the e-learning platform.