Search is the backbone of modern commerce. And nobody knows that better than Shopify. At Shopify’s scale, search is not a mere feature. It’s infrastructure. Millions of queries flow through the system every hour, especially during peak events and the holiday season. When shoppers search, they’re not typing keywords. They’re expressing intent. But, Shopify’s legacy […]
To streamline onboarding and reduce pressure on experienced employees, we created an AI Assistant that empowers new hires to independently find answers to typical onboarding queries.
The existing approach relied on a static Excel workbook that was limited in flexibility, accessibility, and scalability.