case studies
Our Success Stories
Explore a collection of successful solutions across different verticals to get a sense of how we can help you.
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Ecommerce: Helping Shopify Switch from Elasticsearch to an AI-Native Vector Search Engine
Search is the backbone of modern commerce. And nobody knows that better than Shopify. At Shopify’s scale, search is not a mere feature. It’s infrastructure. Millions of queries flow through the system every hour, especially during peak events and the holiday season. When shoppers search, they’re not typing keywords. They’re expressing intent. But, Shopify’s legacy […]
Automating Warranty Claims to Eliminate Manual Reconciliation with a Cloud Data Lakehouse
A machine breaks down on a construction site. A dealer fixes it. A warranty claim is submitted. That part is simple. In reality, it’s a few extra minutes per claim. A few more emails back and forth. Another spreadsheet open on someone’s second screen. None of it feels urgent, until the volume grows and the […]
2 weeks from Product Design Workshop to a Maritime VDR Tool
When a company with nearly 50 years of maritime expertise decides to build its first software product, the stakes are high and the path is unclear. Our client, a global provider of marine electronics and navigation solutions, had deep domain knowledge but no previous experience in digital product development. They knew the industry needed a […]
Manual Prospecting to AI Agent for Lead Scoring: SmartCat’s SDR Transformation Story
60 minutes. That’s how long it took one SDR to research, score, and write an email for a single lead. Multiply that by dozens of leads a week, and it’s clear to see the scope of the challenge our sales team faced. Despite the skill and effort of our SDRs, the process was too manual, […]
Turning Hours of Expense Work into Minutes with LLM Expense Analyzer
Managing company expenses, although complex, sounds like a pretty straightforward process on paper. For our finance team, however, expense reporting had become a monthly ritual of frustration. Sifting through hundreds of SmartCat’s expenses, copying each piece of information from financial statements into spreadsheets, and manually sorting them into categories. Instead of accounting, it was a […]
Data Collection and Reporting Automation with Market Trend Digest Agent
Staying relevant in an industry that is as competitive as AI and Machine Learning is always a challenge, and we know that firsthand here at SmartCat.